Frequently Asked Questions

Shipping Policy

All orders are shipped via UPS. We ship on Monday – Friday excluding holidays. We do not ship or deliver on weekends. During busy times and holidays, we may sell out on certain days and therefore will not offer that shipping day.

After entering the zip code you want to ship to, you will be provided with a calendar showing available delivery dates and associated costs. The date you are choosing is the date on which you wish the package to arrive, NOT the day it will ship.

The delivery days and costs presented to you will depend on the following:

  • When your order is being placed – orders placed before 4pm EST are eligible to ship the next business day
  • The zip code you are shipping to
  • Whether or not you’re shipping to a residential address or a commercial address (commercial addresses are less expensive)
  • The weight of the package being shipped

We ship using the following methods:

  • Ground (least expensive) – if the package can arrive within 3 days
  • 3 Day Select
  • 2nd Day Air
  • Next Day Air (saver, regular, and early AM delivery)

Orders will arrive by the end of day on the date chosen (UPS considers end of day by 7pm).

Costs and shipping methods provided by UPS are based on your chosen arrival date. Faith Baked Cakes® contracts with a third party shipping vendor (UPS) to deliver your package. As such, Faith Baked Cakes® can only guarantee that your order will be ready for shipment on the day shown in your order confirmation. We cannot guarantee the arrival date. Certain circumstances such as weather or address issues can delay the arrival of your package. We will be happy to work with you and UPS to resolve any delays that occur, however, Faith Baked Cakes® cannot refund any part of your order as a result of shipping delays or incorrect deliveries.

Your least expensive shipping option is UPS Ground. The shipping address and the arrival day you choose will determine if ground shipping is available. We will only present ground shipping if UPS estimates your package to arrive to you within 3 days.

We also encourage all our customers to sign up for UPS My Choice. It’s a free service provided by UPS to allow customers to track, reroute and customize deliveries of all packages. It’s free and easy to sign up. Simply go to http://www.ups.com/mychoice/ for more information or to sign up.

Our Old Fashioned Southern Cakes in Jars are shipped from our kitchen in Rogersville, Tennessee. The map below gives you a general guideline of how many days it will take for your package to arrive if shipped via UPS Ground. Areas in red, orange, and grey cannot be shipped to using UPS Ground.

[Map Coming Soon]